Mr Brownlow, 32, has knee pain 3 weeks after twisting his knee while jogging on a weekend. He decides to visit his GP who refers him to an orthopaedic consultant. The consultant advises him to have an MRI scan of the affected knee. Mr Brownlow pays to have his MRI scan done privately but uses our treatment sourcing service to reduce the price of the scan significantly.
| Step 1: | The MRI shows he needs his internal knee ligaments repaired using key-hole surgery and Mr Brownlow contacts PatientChoice. |
| Step 2: | PatientChoice confirms that the claim is covered as a procedure in the 'Band 4' category for which PatientChoice will cover £3,000 if the operation is done privately or £500 if the operation is carried out by the NHS. |
| Step 3: | Mr Brownlow chooses to have his damaged internal knee ligaments repaired at a private hospital as he is in some discomfort and the private hospital is able to treat him quickly. |
| Step 4: | Mr Brownlow has his operation and PatientChoice pays the hospital £2,350 leaving Mr Brownlow with a cash lump sum of £650, which he uses to help pay for his private consultations, his MRI scan and other costs associated with his recovery. |
Mrs Shields, 40, is referred by her GP to a gynaecologist who diagnoses Mrs Shield's condition as requiring a hysterectomy.
| Step 1: | She contacts the PatientChoice Customer Helpline who confirm that the claim is covered as a procedure in the 'Band 5' category, with a benefit of £6,000 if done privately or £1,500 if carried out on the NHS. |
| Step 2: | Mrs Shields chooses to have her treatment under the NHS as the hospital is much closer to her home and has a short waiting list. |
| Step 3: | The operation is carried out under the NHS and Mrs Shields receives a cheque from PatientChoice for £1,500. |

