About PatientChoice
PatientChoice is a trading name of Westfield Contributory Health Scheme Ltd, who has over 90 years experience in providing dependable health insurance plans. We are proud to be part of a not for profit organisation and pride ourselves on our ethical policies and dedication to offering exceptional value for money and first class service – every time. And because we have no shareholders we can reinvest back into our products and services, making them even better for our policyholders.
Who Regulates Us?
Westfield Contributory Health Scheme Ltd, is authorised and regulated by the Financial Services Authority. FSA registration number 202609. You can check this at www.fsa.go.uk/pages/register or by contacting the Financial Services Authority on 0300 500 5000.
Registered and incorporated in England & Wales as a company limited by guarantee, we are a not-for-profit organisation. Registered Number 303523. Registered Office: Westfield House, 87 Division Street, Sheffield S1 1HT.
Correspondence Office: PatientChoice, Westfield House, 87 Division Street, Sheffield, South Yorkshire, S1 1HT, UK. Tel: 0114 250 2000. Fax: 0114 278 7202
Administration and Underwriters
Our Essential Hospital Treatment Plan policy is administered by Westfield Contributory Health Scheme Ltd and underwritten by The Ancient Order of Foresters Friendly Society Limited.
The Ancient Order of Foresters Friendly Society Limited
29-33 Shirley Road,
Southampton
SO15 3EW
The Ancient Order of Foresters Friendly Society Limited is authorised and regulated by the Financial Services Authority. FSA Registration No. 110029. You can check this at www.fsa.gov.uk/register/ or telephone them on 0845 606 1234. Incorporated Friendly Society No. 511F. The Society is an incorporated branch society registered in the United Kingdom.
The Access Hospital Treatment Plan, Premier Hospital Treatment Plan and Priority Hospital Treatment Plan are administered and underwritten by Westfield Contributory Health Scheme Ltd.
Data Protection
Any information submitted to PatientChoice will be held for general insurance purposes, for offering renewal, for research and statistical analysis. The information may also be passed, where appropriate, to service providers working in conjunction with PatientChoice. You have the right (subject to limited exceptions) to access and if necessary rectify the information that we hold on you.
What to do if you have a Complaint
PatientChoice is committed to providing the highest possible level of service to our customers. However, if the services do not meet your expectations then please refer to the complaints section in your policy document. Alternatively you may contact us at:
PatientChoice
Westfield House
87 Division Street
Sheffield
South Yorkshire
S1 1HT
UK
If you remain dissatisfied with our final response you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London, E14 9SR Tel: 0845 080 1800. The Ombudsman will only consider your complaint after you have written confirmation from us that our internal complaints procedure has been applied in full.
Disclosure
You have a duty to disclose any changes to information provided in your application to PatientChoice.
Compensation
Westfield Contributory Health Scheme Ltd is covered by the Financial Services Compensation Scheme. In the unlikely event that we are unable to meet our obligations you may be able to claim compensation. Further information is available from the Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London, E1 8BN.
